Frequently Asked Questions
General Questions
What is GoTo.now?
GoTo.now is a powerful and modern URL shortening service designed to make your long links more manageable and trackable. We understand that in today's digital landscape, sharing links effectively is crucial for businesses and individuals alike. Our platform combines simplicity with powerful features to help you create, manage, and analyze your shortened URLs across any platform or medium.
Is GoTo.now free to use?
Yes, we believe in providing value to all our users. Our free tier includes essential features that meet the needs of most individual users and small businesses. This includes basic link shortening, fundamental analytics, and QR code generation. For users who need more advanced features, we offer premium plans starting at $9.99/month that unlock additional capabilities such as custom domains, advanced analytics, team collaboration tools, and priority support.
How secure are shortened links?
Security is at the core of our service. We employ multiple layers of protection to ensure your links and data remain secure. All links are protected by HTTPS encryption, and we continuously monitor our platform for suspicious activity. Our security measures include real-time malware scanning, two-factor authentication options, and regular security audits by independent firms. We also maintain compliance with major security standards and data protection regulations.
Features & Functionality
What features do you offer?
Our platform is built to provide a comprehensive link management solution. Every user gets access to our core features, which include basic URL shortening, click tracking, and QR code generation.
How do your analytics work?
Our analytics platform provides valuable insights into how your links perform. You can track total clicks, unique visitors, geographic locations, device types, and referral sources. Premium users get access to even more detailed analytics, including custom date ranges, export capabilities, and real-time data updates. All this information is presented in an intuitive dashboard that makes it easy to understand your link performance at a glance.
What about link customization?
We believe in giving you control over your shortened links. Free users can create custom aliases to make their links more memorable and brand-friendly. Premium users can take this further with custom domains, allowing them to use their own domain name for shortened links. Enterprise users also have access to white-label solutions and custom redirect pages.
Technical Aspects
How reliable is your service?
We understand that link reliability is critical for our users. That's why we've built our infrastructure on enterprise-grade hosting providers with multiple redundancies. We maintain a 99.9% uptime guarantee and use a global CDN to ensure fast link resolution worldwide. Our systems are constantly monitored, and we perform regular backups to prevent any data loss.
Do links expire?
By default, links created with active accounts never expire. However, we do offer flexibility in link management. For inactive accounts, we maintain a grace period to ensure no disruption to your links while giving you time to reactivate your account if needed.
Account Management
How do I get started?
Creating an account with GoTo.now is straightforward and only takes a few minutes. You can sign up using your Google account or email address. There's no credit card required for our free tier, so you can start shortening links immediately after verifying your email. Our intuitive interface means you can begin creating and managing links right away, with helpful tooltips guiding you through our features.
Privacy & Data
How do you handle user data?
At GoTo.now, we take data protection and user privacy extremely seriously. All user data is encrypted both in transit and at rest using industry-standard encryption protocols. We follow strict data protection guidelines compliant with GDPR and other international privacy regulations. We never sell your personal data to third parties, and we maintain transparent policies about how we use and protect your information.
Our data handling practices include regular security audits, strict access controls, and comprehensive backup procedures. We only collect the data necessary to provide and improve our services, and we give you complete control over your information through our privacy dashboard.
Can I access and control my data?
Absolutely. We believe in giving users full transparency and control over their data. Through your account dashboard, you can:
- Export all your link data and analytics in various formats
- View and modify all stored personal information
- Delete individual links or entire link history
- Request complete account data deletion
- Access detailed logs of account activity
- Manage email preferences and notifications
We're constantly updating our FAQ to address new questions and provide more detailed information. If you have any questions not covered here, please don't hesitate to contact our support team at [email protected]. We're here to help make your experience with GoTo.now as smooth and productive as possible.