Get in Touch
Have a question, found a problem, or want to work together? We'd love to hear from you - And we answer fast.
📧 Product & account support
[email protected] - Accounts, links, QR codes, anything product-related.
🔒 Security & abuse
[email protected] - Malicious links, vulnerabilities and abuse reports (see Report URLs). These jump the queue.
Before you write - 30-second self-serve
Most questions are answered instantly in the Help Center (28 step-by-step guides) or the FAQ. Locked out? See forgot your password. QR trouble? The won't-scan checklist fixes nearly every case.
What to include so we can fix it first try
- The short link in question (goto.now/…) - It's the fastest way for us to look anything up.
- The email on your account, if it's an account matter (write from that address for security-sensitive requests like resets or deletion).
- For bugs: what you did, what you expected, what happened instead - One line each is plenty.
What to expect
A human reads every message - No ticket black hole. Product questions are usually answered within one business day; security reports are prioritized ahead of everything else. Partnership, enterprise & API volume, and press requests all land in the same inbox - Just say which hat you're wearing.
Quick answers before you write
How fast do you reply?
Product and account questions usually get an answer within one business day. Security and abuse reports jump the queue and are handled first.
No. The form and both email addresses work for everyone, whether or not you use GoTo.now.
Where do I report a dangerous link?
Use the report page or email the security address above. Include the goto.now link and, if you can, a screenshot of where it leads.